Hospitality Industry Technology

Question: Create a poster on hospitality industry technology. Answer: Introduction The hospitality industry is said to be a broad group of areas within the industry service which comprises event planning, lodging, transportation, theme parks, tourism industry and cruise line. The backbone of hospitality industry is made up of customer service, which is an idea shared by all of the industry segments (Lee, 2013). Though challenges and costs will increase, managing or owning several aspects of hospitality can offer one with different opportunities to create success. That is why introduction of technology and its advancement in hospitality industry is of utmost importance (OConnor and Murphy, 2004). This presentation will focus on the hospitality industry technology associated with hotels. This system comes under lodging sector. Types The hospitality industry technology system comprises collection of elements with work collectively to offer information assist in the management and operations of hospitality organizations. The types of hospitality industry technology system includes information technology system, hospitality information processing, property management system, energy management system, call accounting systems, guest reservation systems, billing of guests, security, guest convenience and comfort, internet and video games, marketing, sales, catering, front of the house systems in hotels and restaurants, point of sale system, product management, back of the house system and beverage management (Zhu and Yao, 2011). Out of these systems it can be said that mainly six technology trends are revolutionizing the hospitality industry. These are: SaaS or software as a service, mobility, social, personalized systems, integration and globalization (Law et al., 2012). Information Technology Hotel reservations and inventory can be supervised mainly by two systems: a central reservation processor and a property management system (Karadkar and Trace, 2013). The CRP possibly works in accordance with local reservation system. Mostly, in the large hotel networks, the CRP works simply as a message switch to detour the requests for customer reservation that might have endure either an airline CRS or hotel telephone reservation centre or from individual properties in chain (Ferdousi and Reza Khan, 2013). This does not work as a storehouse for record. This is preserved more willingly than at a central point, all through the different possessions in the hotel network and hence can be inferred in a different way at every point. Disadvantage and Advantage Booking engines allow simple access by travel professionals and consumers. The systems allow individuals to easily book or make reservations and compare the costs. Many booking engines for example Orbitz and Expedia are obtainable through online interfaces (Khosrow-Pour, 2013). These types of booking engines incise costs by lessening call volume ad offer the client additional control over their procuring process. Internet has powerful impact on hospitality industry. For various locations and businesses, the experience initiates long before client arrives, initiates with the primary visit to the respective website, when a client checks location photos and gains a good judgment of what to anticipate. In hospitality business, efficient application of internet technologies can develop revenue. Social media, online advertising, blogs, websites, online ordering and information storehouse assist convince the clients to select a business or location (Kuwana, 2012). The main disadvantage with this technology can be failing to adopt innovative technologies and go along with it. Another disadvantage can be odd and long hours. This means if a client of a particular hotel does not like late finishes or early starts, then the industry may fail to help them. They may become late to assist that particular client deliberately. Future development Corporate sophistication: programs and policies need to be implemented efficiently to create, administer, manage and track direct business discount and hotel relationships. CRS domination: hotel chains should maintain sovereignty from CRS domination on different stages. They should free themselves of technologically lower positions engaged by most of the hotel reservation networks in order that management can correctly be practical rather than imprudent to incidents and must be stretchy to take specific actions to individual hotel businesses (Olsen and Zhao, 2004). Alternate delivery system: hotels need not to concentrate their distribution wholly on CRS channels or agency. Innovative reference technologies, like reservation systems or interactive videotext will extend in upcoming years as hotel chain reservation structures will put in main corporate users and attached to public information access networks (Speakman, 2005). Yield management: more progressive systems associated with hotel are developing yield management software at cost of numerous million dollars. It is vital to understand procuring dynamics and tackling final direct business cooperation, in addition to developing agency reduction deals. Conclusion One of the major trends in hospitality industry is globalization. In the 21st century, hotels will need to accept various different strategies to develop and survive amidst lofty levels of financial ambiguity. As global business and trade expand, no question is present on the fact that international connections will become further significant for the hotel industry. References Ferdousi, A. and Reza Khan, S. (2013). 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